Field evidence that carriers trust on first submission
Guided photo sets, auto-tagging, and draft narratives tripling desk throughput for public adjusters.
Incomplete field evidence means rework, delays, and carriers who push back on every submission.
The Challenge
A multi-state public adjusting firm handled 2,000+ property claims annually. Photo and estimate packets varied wildly by adjuster—different angles, missing context shots, inconsistent labeling. Desk reviewers spent 45 minutes per file organizing and supplementing field packages before carrier submission. Rework from incomplete submissions added 8–12 days to average settlement timelines and strained carrier relationships.
The Innovoco Solution
We built standardized field capture with guided photo sets, auto-tagging of damage types and locations, and draft narrative generation for carrier packages—reviewed and edited by senior adjusters before submission, with full version history and audit trail.
Phase 1 — Guided capture and auto-tagging
Deployed mobile capture with shot-list guidance by claim type (wind, hail, water, fire). On-device models auto-tag damage type, severity, and location. Completeness checks prevent submission of incomplete photo sets.
Phase 2 — Narrative generation and desk workflow
Added draft narrative generation from tagged photos and field notes. Desk reviewers edit and approve rather than write from scratch. Version-controlled carrier packages track every edit with reviewer attribution.
Key implementations
Shot-list guidance
Claim-type-specific photo checklists ensure field adjusters capture every required angle and context shot before leaving the property.
Auto-tagging and classification
On-device models tag damage type (hail, wind, water), severity, and building component—reducing manual labeling from 20 minutes to under 2 minutes per file.
Draft narrative generation
Structured narratives generated from tagged imagery and field notes, formatted for carrier submission standards with editable sections for senior adjuster review.
Version-controlled packages
Every photo, narrative, and estimate revision is version-tracked with reviewer identity and timestamp—supporting dispute resolution and E&O defense.
Offline-first architecture
Full capture and tagging functionality works without connectivity; sync handles conflict resolution when the device reconnects.
Technical Innovation
Edge inference for tagging and completeness checks means field adjusters get real-time guidance even on rural properties with no cell signal. A sync engine with conflict resolution ensures no work is lost, and desk reviewers see complete packages within minutes of the adjuster returning to connectivity.
Impact
- 3.1x desk throughput—reviewers process three claims in the time one previously required.
- 18% reduction in carrier rework requests from more complete, consistent submissions.
- 100% version history on all carrier-submitted packages for E&O and dispute support.
- Field capture time reduced 25% through guided shot lists and automated completeness checks.
Field adjusters capture better evidence faster; desk reviewers edit instead of rebuild; and carriers receive packages that settle on first review more often.
Explore this outcome on your stack
We map scope, guardrails, and rollout to your data boundaries and teams—practical next steps, not a generic slide deck.
60 min · Free · No obligation
More case studies
Explore adjacent patterns from the same production playbook.
AI-Powered Business Intelligence
Ask questions in plain language, get governed answers with charts — no analysts, no ticket queue.
Read more
Customer support & voice
Triage, sentiment-aware routing, CRM-grounded answers at scale.
Read more
Regulated onboarding (KYC / AML)
Document intelligence, exception queues, immutable evidence for auditors.
Read more